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meredith
Over 90 days ago
United States
Forum
Forum Facilitator
Arrggh! I can't believe what just happened today. I took my wife's new 2016 Jeep in to have it serviced and one item looked at for a warranty claim. Mind you it only has barely 10K miles and is less than a year old. The service writer had the nerve to say what I wanted done wasn't under recall. I told her it was a new car. I wasn't a asking about a recall. That it was a new car and should be covered by the bumper-to-bumper warranty. Then asked, "Did you get any papers from Jeep indicating you car had a warranty?" I nearly lost it. I just told her that I was going to find another dealer and left. As soon as I was in the car about to leave the service manager came out and stuck his head in through the drivers window. I wasn't about to hear him out. Obviously the training of the service writers was his responsibility and he has sadly FAILED. He backed out of the car and I put in reverse and left the dealership.
